We strive to ensure you are completely satisfied with your purchase. If you wish to return or exchange a product, the following conditions apply:

1. Return & Exchange Eligibility

Requests must be submitted within 14 days of receiving the order.
The product must be unused, in its original packaging, and include all accessories, manuals, and original contents.
Products showing signs of use, damage, scratches, or missing parts cannot be returned.
For hygiene, safety, and data protection reasons, memory cards, batteries, software, sealed products, and certain accessories cannot be returned or exchanged once their original packaging has been opened, unless they are found to be defective.

2. Incorrect or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 36 hours of delivery. After inspection, we will arrange a replacement or a full refund where applicable.

3. Refund Process

Approved refunds are processed within 10 to 15 business days after the returned item has been received and inspected.

Refunds will be issued using the original payment method whenever possible, including bank transfer, Instapay, mobile wallet, or store credit where applicable.

4. Return Shipping

If the return is due to our error or a defective product, King Digital will cover the return shipping costs.
If the return is requested for any other reason, including a change of mind, the customer is responsible for both the original delivery and return shipping charges.

Delivery Policy

Delivery Areas
We deliver to all governorates across Egypt.

Delivery Time

Cairo & Giza: 1 to 2 business days
Other governorates: 3 to 5 business days

Shipping Fees
Shipping costs are calculated at checkout based on your location and order.

Order Confirmation & Tracking
Our team may contact you to confirm your order before shipping. A tracking number will be provided once your order is dispatched.

Contact Us

Website: https://kingdigitaleg.com

Email: info@kingdigitaleg.com

Phone: +2 011 15537191